At Techora Parts, your satisfaction and trust matter to us. We aim to provide high-quality computer components that meet your performance and reliability expectations. This Refund & Return Policy outlines the conditions and process for returning items, requesting replacements, and claiming refunds. Please review the following information carefully before placing an order.

1. Eligibility for Returns

We accept returns for eligible products within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:

  • The product must be unused, in its original packaging, and in resellable condition.
  • All included accessories, manuals, cables, and product boxes must be returned.
  • Items physically damaged due to improper installation, mishandling, or electrical failure caused by the customer are not eligible.
  • Items such as thermal paste, opened software, or static-sensitive components may not be eligible for returns for safety reasons.

If your item meets these requirements, our support team will guide you through the next steps.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or not functioning as intended, please contact us within 48 hours of delivery.

We will ask for:

  • Clear photos or videos of the damage or issue
  • Your order number and contact details
  • A brief description of the problem

Once verified, we will offer one of the following solutions:

  • A replacement of the same item
  • An equivalent item (if original is out of stock)
  • A full refund to your original payment method

We are committed to ensuring you receive high-quality components that work smoothly in your system.

3. Non-Returnable Items

For safety, compatibility, and warranty reasons, certain items cannot be returned:

  • Installed or used CPU, GPU, RAM, or motherboard
  • Items missing serial numbers or labels
  • Items damaged by power surges, overclocking, or liquid exposure
  • Clearance or final-sale products
  • Any product altered by the customer

These restrictions help protect product integrity and ensure fairness for all customers.

4. Refund Processing

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5–10 business days
  • The amount will be sent back to your original payment method
  • Shipping fees are typically non-refundable, unless the issue was caused by Techora Parts (incorrect or defective item)

Please note that bank processing times may vary.

5. How to Initiate a Return

To start a return request, simply reach out to our support team:

📩 Email: info@techoraparts.store